Black Country news and blogs Thursday 17 January 2019
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NEW TACK: We’re polite and human as hell, and we’re not going to take it any more… a new approach to online snark

16 Mar 18

There’s a change in the air with how the public sector is using social media.

  Back in 2008, a public body would get credit for even using the platform. Over time, that changed. Train companies and others with spot-on online customer services raised the bar. Trouble is, digital expectations grew just as public sector services were cut through waves of austerity. What the public sector used to do, they sometimes no longer do. That’s a tough message…

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